Australian Consulate-General
Hong Kong
Also accredited to Macau

Services for Australians: Counselling Services in Hong Kong

The following organisations can provide counselling services, including 24-hour suicide prevention. In the case of an emergency please contact Hong Kong Emergency services on 999.

This list (in alphabetical order for ease of reference) is provided for the information of Australian travellers and those needing assistance in Hong Kong. Every effort has been made to ensure its accuracy, but it does not purport to be an exhaustive list. Australian citizens are urged to seek appropriate advice regarding coverage for health related costs by travel or other health insurance policies.

The Department of Foreign Affairs and Trade (DFAT) has prepared this list from information publicly available regarding organisations in Hong Kong. By providing this information, DFAT is not endorsing any of the organisations named in the list or making any representation as to their willingness or ability to provide services. DFAT does not accept any responsibility for the quality of work performed by any organisation on this list.


Caritas Crisis Line (24-hour phone counselling for family problems)

Caritas Hong Kong is a Catholic organisation providing a wide range of social services to the community including a 24-hour phone counselling services for counselling on family matters.

Tel: 18288

The Kely Support Group (Support for young people aged between 14 and 24)

KELY Support Group (KELY) is a non-government funded bilingual organisation which provides empathetic, non-judgmental, confidential and inclusive support to youth between the ages of 14 to 24 in Hong Kong. Services provided include individual and group counselling.

Tel: 2521 6890
Address: 2/F East Wing, 12 Borrett Road, Central

Lifeline Australia (Counselling Phone Service in Australia)

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services. They also provide crisis support chat on their website.


Maple Tree Counselling

Maple Tree Counselling is a practice of partners and associate therapists that reflects the multicultural and multilingual vibrancy of Hong Kong. Comprising native Hong Kongers, long-term permanent residents and ex-patriates, the English- and Chinese-speaking team is committed to helping foster resilience and wellbeing across both the expat and local Hong Kong communities it serves.

Email: [email protected]

Tel: +852 6375 6098 (WhasApp)


RainLily (Support for sexual assault victims)

RainLily has a hotline and crisis centre for the protection of sexual violence victims. Calls to RainLily’s Hotline are answered by social workers and well-trained female volunteers to give information on immediate intervention services to sexual violence victims.

Tel: 2375 5322

Email: [email protected]


ReSource, The Counselling Centre

ReSource The Counselling Centre Ltd. is a registered charitable organisation offering multi-lingual professional counselling service for people residing in Hong Kong. Fees are charged on a sliding fee scale basis, dependent on the monthly family income of the client.

Tel: 2523 8979
Address: 701 China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai

The Samaritans (24-hour Counselling Phone Service)

The Samaritans is a non-profit, non-religious organisation giving confidential emotional support to people who are suicidal or are in general distress. The service is provided to anyone regardless of age, creed, ethnicity, gender or sexual orientation. The 24-hour multilingual hotline service is operated by unpaid, trained volunteers.

Tel: 2896 0000

Suicide Prevention Services (SPS) (24-hour Suicide Prevention Hotline)

Suicide Prevention Services is serving people who are suicidal, despairing or in emotional distress by means of befriending and other services helping them to regain control of their emotions and the will to live on.

Tel: 2382 0000