Please arrive 5 minutes prior to appointments for security screening. There may be additional waiting time if you arrive late.
Bookings can be made two months in advance. Please do not book more than one appointment, and check your email for notification of cancellations or alternative appointment times. 
Please ensure you select the correct type of service when you make the appointment.  If you select the wrong service, we may not be able to help at your appointment time.

You will receive an appointment cancellation/modification link each time you book an appointment at the Consulate.  The Consulate sends email notifications when an appointment is booked.  It will appear as per below:

To cancel an appointment, please click the "Cancel Appointment" link and you will receive a message on a new tab asking you to confirm cancellation.

To modify an appointment, please click the "Reschedule" link.  You will receive a message on a new tab allowing you to reschedule your appointment.

Enquiries: [email protected]

Appointments During Severe Weather 
Severe weather may cause delays or closure at the Consulate office, especially during May to November.
If you have an appointment during an unexpected office closure or severe weather event that prevents you from attending your appointment, the passport and consular team will contact you to reschedule your appointment.

Black Rain 

For your safety and that of our staff, the office will not open if a Black Rain signal is in force at our normal opening time. When a Black Rain signal is lowered, it may take up to an hour to open and we may operate at a reduced capacity due to staff absences.
Once opened, the office will remain in operation during all rain signals. We will do our best to serve you as soon as possible if you are delayed because of the weather. 

Typhoon Signal 8      

For your safety and that of our staff, we will not open if a Storm Signal No. 8 or higher is in force during normal opening hours and where it remains in force after 1pm. We will attempt to resume normal operations as quickly as possible if the storm signal is lowered before 1pm.

In all other circumstances, we will remain open until the Hong Kong Observatory indicates that a Storm Signal No. 8 or higher is expected to be raised. If this happens, we will finish serving current appointments before closing the Consulate. We are not always able to contact all clients to advise that we are closed, but will attempt to do this where possible.

Visit the Hong Kong Observatory website for more information on weather-related closures.

The Department of Foreign Affairs and Trade is not responsible for any loss or damages whatsoever arising out of or in connection with the online appointment booking system.  The Department of Foreign Affairs and Trade reserves the right to omit, suspend or edit all information and/or services provided at any time in its sole discretion without giving any reason or prior notice.  You are responsible for keeping apprised of all information and/or services provided in this booking system.

The Australian Consulate-General will never provide your details to anyone else; however, we do use third party software to manage the appointment bookings.  The Department of Foreign Affairs and Trade's privacy policy can be viewed here.

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage Consulate-General’s appointments. Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes. By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT’s behalf for these purposes. If this information is not collected, DFAT’s ability to arrange your appointment will be limited. Your personal information will be handled by Setmore in accordance with Setmore’s Privacy Policy, and by DFAT in accordance with DFAT’s Privacy Policy.