Australian Consulate-General
Hong Kong
Macau

Passports

Appointments during bad weather

Severe weather may cause delays or closure at the Consulate office, especially during May to November.

If you have an appointment during an unexpected office closure or severe weather event prevents you from attending your appointment, email hkng.passports@dfat.gov.au with a contact number and we will arrange a new appointment for you.

Yellow, Red or Black Rain

For your safety and that of our staff, the office will not open if a Black Rain signal is in force at our normal opening time. When a Black Rain signal is lowered, it may take up to an hour to open and we may operate at a reduced capacity due to staff absences.

Once opened, the office will remain in operation during all rain signals. We will do our best to serve you as soon as possible if you are delayed because of the weather. We will begin our final appointment at 4.40pm. If you arrive after this time we will help you to make an appointment for another day.

Typhoon Signal 8

For your safety and that of our staff, we will not open if a Storm Signal No. 8 or higher is in force at our normal opening time and where it remains in force after 1pm. If the storm signal is lowered to Signal No. 3 or below before 1pm will we attempt to resume normal operations as quickly as possible. However, it may take up to an hour to open and we may operate at a reduced capacity due to staff absences.

In all other circumstances, we will remain open until the Hong Kong Observatory indicates that a Storm Signal No. 8 or higher is expected to be raised. If this happens, we will finish serving current appointments before closing the Consulate. We are not always able to contact all clients to advise that we are closed, but will attempt to do this where possible.

Visit the Hong Kong Observatory website for more information on Tropical Cyclones or to check the current forecast.

We now offer free passport delivery to Hong Kong and Macau.  Ask our staff for more details at your next appointment.  

Applications for Australian passports must be lodged in person. Children under 16 years do not need to attend interviews. You will need to make an appointment. We will only see you in exceptional circumstances without an appointment.  

Book an appointment with Australian Consulate-General Hong Kong using SetMore

Please select the appointment type matching your application. To lodge two applications at the same time, select 2 Passport applications or for three applications, select 3 Passport applications. Please contact us in advance if you are applying for more than three passports at the same time. Take care to make correct selection as this may affect our ability to complete your application during the appointed time. 

Please note that appointments are normally booked out up to 2 weeks in advance. Keep this in mind when making your travel plans.

You do not need an appointment to collect your passport or to make general enquiries. To avoid long waiting times, we suggest you arrange to collect your passport in the afternoon during business hours. 

More information including booking policy is available here.

Passport application types

Passport FAQs

Feedback

You can now submit feedback to us on our Consular, Notarial and Passport services by completing our online feedback form. Click here for more information.

The Australian Passport Office has commissioned a new series of videos about apply for and using an Australian passport. The videos are available for viewing at the following link:   www.youtube.com/playlist