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Passport appointment bookings are required for passport applications. Clients should not attend the Consulate without an appointment. Waiting times may exceed 1-2 hours, or you may be sent away, if you attend the Consulate without an appointment. Appointments can be booked here (https://acghk.setmore.com/). Appointments are not required for passport collections or enquiries and to avoid waiting we suggest you visit the Consulate in the afternoon during business hours. Appointments are also required for some notarial services.
Appointment bookings - more information including booking policy is available here.
You can now submit feedback to us on our Consular, Notarial and Passport services by completing our online feedback form. Click here for more information.
The Australian Passport Office has commissioned a new series of videos about apply for and using an Australian passport. The videos are available for viewing at the following link: www.youtube.com/playlist