Changes to Australian visa services in Hong Kong
The Department of Immigration and Border Protection is pleased to announce the opening of an Australian Visa Application Centre (AVAC) in Hong Kong from 13 October 2014.
The introduction of an AVAC is part of a number of service delivery improvements in Hong Kong. The location of the AVAC is:
Australian Visa Application Centre
Unit 10-11, Floor 27,
Prosperity Millennia Plaza,
663 King’s Road,
Tel: +852 2185 6326
The Hong Kong AVAC will offer convenient access to visa and immigration services for clients through the following services:
• extended client service hours Monday to Friday from 8:00 am to 3:00 pm
• telephone contact centre with phone lines operating until 5 pm weekdays
• pre and post-lodgement enquiries
• visa lodgement and fee handling
• online application tracking facility allowing clients to view the status of their application
• return of decisions, documents and passports.
Optional services provided by the AVAC for an additional service fee include:
• passport photos
Lodging an application at an AVAC
To avoid long waiting times, applicants are advised to make an appointment at the AVAC prior to lodging their application.
There will be one AVAC located in Hong Kong.
Visa application processing
Visa applications and citizenship by descent applications will continue to be assessed and decided by the Australian Consulate-General in Hong Kong. Staff at the AVAC will have no involvement in the decision-making process or knowledge of the application outcome. The AVAC is the location at which applications are submitted and collected after a decision is made by the Australian Consulate-General.
For more information about lodging your application see: http://www.vfsglobal.com/Australia/HongKong/
Australian Visa and Citizenship Office
Our office processes applications for Partner, Child and Other Family migration, certain applications for temporary entry and applications for Australian Citizenship by Descent from clients residing in Hong Kong, Macau and Taiwan.
All visas for clients residing in Hong Kong, Macau and Taiwan are processed "label free". Please provide a copy of your passport with your application. You do not need to provide your original passport to us. Further information on "label free" arrangements is available on our website:
Clients who do not reside in Hong Kong, Macau or Taiwan should lodge their applications through the office responsible for their country or region of residence. Applications lodged in Hong Kong by clients not resident in Hong Kong, Macau or Taiwan may be transferred to the office responsible for the client's country or region of residence for further processing. This may result in processing delays and impact on the client's intended travel date. Clients resident in mainland China (including Shenzhen and Zhuhai) should lodge their application at one of the mainland Australian Visa and Citizenship offices in Beijing, Guangzhou or Shanghai.
Please note that Taiwanese compatriot passports are acceptable travel documents to travel to Australia only if passport holders have evidence of a right of re-entry to the country of origin or a third country. Please ensure you provide supporting evidence with your application. Further information is available at: http://www.comlaw.gov.au/Details/F2013L00463
Contact details of all Australian Visa and Citizenship Offices outside Australia are available at:
Contact details for our mainland Australian Visa and Citizenship Offices and further information for mainland Chinese clients in English and in Chinese is available at:
Our office also processes applications for Business Skills migration from clients residing in Hong Kong, Macau, Taiwan and mainland China.
Information on processing arrangements for other types of visas is available at: http://www.vfsglobal.com/Australia/HongKong/
You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
Online Client Service Survey
Your feedback is important and helps us improve our client service.
Please complete the survey regarding the client service you received from us at the Australian Visa and Citizenship office at the Hong Kong Consulate. Please see: Online Client Service Survey or 網上客戶滿意調查 (in Chinese).
Alternatively, you may provide feedback on services provided to the Global Feedback Unit in Australia.
If you would like to provide your feedback on our website please email firstname.lastname@example.org
Page Last Updated: 6 July 2015