Consular assistance - what we can and cannot do
The Australian Consulate-General in Hong Kong provides a range of consular services. The Australian Consular Services Charter sets out the standards of service you can expect from consular staff and signifies our commitment to providing effective, prompt and courteous consular services, delivered equitably to all Australian Citizens and Permanent Residents.
Our area of Consular responsibility (where we can legally provide consular services) covers both the Hong Kong SAR and Macau SAR.
We unfortunately cannot provide any services to Australians on the mainland of China. You will need to contact one of our missions in China.
Our ability to provide consular functions is governed by international agreements and there are limits to the extent of help we can provide. For instance, it is important to remember that you are subject to the laws and regulations of the Hong Kong SAR and Macau SAR. Providing you with consular assistance cannot override local law, even if the local laws may appear harsh or unjust.
Visit Smartraveller, the Australian Government's travel advisory and consular assistance service for more information. The Smartraveller website is also available in traditional Chinese http://smartraveller.gov.au/communities/chinese-traditional.html and simplified Chinese http://smartraveller.gov.au/communities/chinese-simplified.html
You can now submit feedback to us on our Consular, Notarial and Passport services by completing our online feedback form. Click here for more information.
Consular Assistance Outside Office Hours
For Australian Citizens requiring emergency Consular assistance after office hours, please contact the Consular Emergency Centre in Australia directly on +61 2 6261 3305.
Lawyers in Hong Kong (pdf, 62k)
Lawyers in Macau (pdf, 31k)
Hospitals in Hong Kong and Macau (pdf, 25k)
Doctors in Hong Kong (pdf, 55k)
Dentists in Hong Kong (pdf, 37k)
Doctors in Macau (pdf, 17k)
Dentists in Macau (pdf, 15k)
Funeral Parlours in Hong Kong and Macau (pdf, 11k)
Useful Links and other information
Australian War Graves in Hong Kong (pdf, 11k)
Information from other Australian Government Agencies
Australia.gov.au is your connection to Government, and provides links to information from all Australian Government agencies, assisting you to find useful government information on a wide range of topics.
Other useful links:
Australian Tax Returns
Returning to Australia
Handy information for Australians or residents returning from a holiday or moving back to Australia.