Australian Consulate-General
Hong Kong
Also accredited to Macau

Electronic Travel Authorities (ETA)

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What is an ETA?

An ETA is an authority to enter Australia. ETA applications may be made online, or on your behalf by your travel agent or airline at time of ticket purchase. Travel agents and airlines may levy a handling charge for arranging your ETA.

Who is eligible for an ETA?

Holders of the following passports are eligible to apply for ETA online.

  • Brunei - Darussalam
  • Canada
  • Hong Kong (SAR PRC)
  • Japan
  • Malaysia
  • Singapore
  • Korea, Rep of (South)
  • United States

To apply click here.

Note: Holders of British National Overseas passports are eligible to apply for ETA only through Hong Kong travel agents and airlines, but not via the internet. European passport holders also have the option of applying online for an eVisitor visa (subclass 651).

Information for Taiwanese passport holders

Ordinary Taiwanese passport holders who are resident in Taiwan may apply for an ETA through one of the following approved agents in Taiwan.

Please note:

  • Official and Diplomatic Taiwanese passports are currently not eligible for ETA and are not eligible for travel to Australia. 
  • Taiwan Compatriot Passport holders are not eligible for ETA and should apply for a subclass 600 Visitor visa.

Taiwanese passport holders residing in Hong Kong SAR, Macau SAR or Mainland China can apply for an ETA through the Australian Visa Application Centre (AVAC) in Hong Kong.

Taiwanese passport holders not residing in Hong Kong SAR, Macau SAR or Mainland China should contact their nearest Australian overseas mission. 

Further Information

For further information on ETAs including eligibility please click here

What you should do if your internet ETA application is not successful

Most ETA applications are finalised instantly, however, in a small number of cases, some additional processing checks are required. If your ETA cannot be issued immediately, you will receive a "check back in 12 hours" message. If after 12 hours your ETA has not been issued, you will receive a "refer to Embassy" message, in which case you should email the following documents to this office (email: ):

  • bio-data page of your passport
  • Hong Kong ID card (if applicable)
  • the reference number provided to you when you applied for your internet ETA and confirmation that you were unsuccessful
  • your contact details (email address and telephone number)
  • Please also complete this additional information form

In most cases our office will be able to assist you with your ETA within two working days.

If you are not ETA eligible

If you are not ETA eligible and are resident in Hong Kong, Macau or Taiwan you will need to lodge an application for another visitor visa. For further information please click here


Page Last Updated: 1 November 2018